privacy policy - update 5 may 2025

This privacy policy outlines how Festor collects, uses and protects your personal data when you interact with us via our website (www.festor.be) or other official channels.

1. Who we are

Festor is an event agency based in Belgium, specialised in event styling, management and technical production for corporate, private and public clients. This policy applies to all digital interactions with Festor, including our website, social media pages, and online contact forms.

2. What we collect and why

We only collect personal data when it’s relevant to our services. This includes:

  • Contact details (name, email, phone, organisation): when you request a quote or contact us
  • Event information (event type, location, date): to tailor our response
  • Technical usage data (browser, IP address, visited pages): for analytics and site performance

We collect data fairly, transparently and only with your knowledge — for example, when you submit a contact form, subscribe to our newsletter, or accept cookies.

3. How your data is used

We use your data to:

  • Respond to inquiries and provide relevant event proposals
  • Manage and communicate about ongoing projects
  • Improve our services and digital experience
  • Comply with legal obligations

We never sell or share your data for commercial use.

4. Third-party tools & processors

In some cases, we use trusted external tools (e.g. Mailchimp, Google Analytics, Meta Business Manager) to process or manage your data. These providers are GDPR-compliant and only operate under our instruction.
Our website may contain links to third-party websites. Festor is not responsible for their content or privacy practices.

5. Data storage & protection

Your data is stored securely and only for as long as necessary to fulfil its purpose. We implement appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss.

6. Your rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • File a complaint with the Belgian Data Protection Authority (https://www.gegevensbeschermingsautoriteit.be/)

To exercise your rights or request more information, contact us at info@festor.be

7. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the effective date listed below.
Effective date: 5 May 2025